What this policy covers
This is the Patient Portal Privacy Policy. It covers the information we hold about you inside My Health Journey — the signed-in patient area — and the clinical record behind it.
The separate Website Privacy Policy covers the public website: the enquiry form, the newsletter, and ordinary page visits. That policy is short because the public site collects little. This one is longer because patient information is far more sensitive.
Who is responsible
Wise Homeopathy Multispeciality Center, Vettor Complex, No. 527/XII, Near KSRTC Bus Stand, Kottayam, Kerala 686001, India, is responsible for this information. Contact details are at the end of this page.
What we hold about you
These are the categories our systems actually hold. We have listed them from the system itself rather than from a template.
- Identity information — your name and the patient record that identifies you.
- Contact information — email address, phone number, preferred contact method, and an emergency contact if you give us one.
- Date of birth, where you provide it in your profile.
- Symptom information — entries you log yourself, including severity, sleep, energy, stress and your own notes.
- Medical history and consultation information — summaries of your consultations and the history recorded in your care.
- Medication information — medicine name, strength, dosage form and manufacturer, and decisions recorded about them.
- Medical reports — report files already stored in your record. Uploading new reports from your account is currently switched off; see “Reports” below.
- Medicine photographs, where you have used the follow-up scan feature, and the details read from them.
- Care information — your care plan, goals, your doctor’s instructions, check-in responses, health milestones and milestone reviews.
- Calculator results, where you have used a calculator while signed in.
- AI-assisted information — see “AI-assisted features” below.
- Account and sign-in information — sign-in tokens, session records, and trusted-device records if you choose to stay signed in on a device.
- Notification records — what we sent you and when.
We do not ask for information we do not need in order to care for you.
Why we hold it
- To provide your healthcare and decide your treatment.
- To keep your clinical record.
- To communicate with you about your care and your appointments.
- To manage appointments and follow-ups.
- To run the portal features you choose to use.
- To run AI-assisted workflows that support your doctor, as described below.
We do not use your patient information for advertising, and we do not sell it.
AI-assisted features
Some features draft text with AI assistance. Where they do, the page says so.
A doctor always reviews AI output before it reaches you or becomes part of a clinical decision. AI assists, your doctor reviews, and your doctor makes or approves the decision. AI does not diagnose you, does not prescribe, and does not override your doctor’s judgement. Your Health Story is not shown to you at all until your doctor has approved it.
To produce these drafts, information from your own record is sent to an external AI service (OpenRouter), which passes it to the model provider (Anthropic). Only information already in your record is used.
We are not making any claim that these services are approved, cleared or authorised by any regulator for medical use, and we do not describe their own data-handling terms here, because those are their terms and not ours. If that matters to you, please ask us before using an AI-assisted feature.
Reports
Uploading new reports from your account is currently switched off. If you need a report added to your record, please share it with the clinic directly. Reports already in your record remain available to you to view and download.
Who can see your information
- You, for your own record.
- Your doctor and the clinic team, as needed to care for you. Doctors see the patients on their own roster.
- Service providers that operate the systems we use, listed below.
Other patients cannot see your information.
Service providers we actually use
These are the providers involved today. We have not listed anything we might use in future.
- Google — Apps Script runs the portal’s backend, Google Sheets stores the records, Google Drive stores report files, and Google’s mail service sends our emails.
- OpenRouter and Anthropic — the AI services described above.
- Our website host, which serves these pages.
- The form service that delivers the public enquiry form to us, described in the Website Privacy Policy.
We are not reproducing these providers’ contractual terms or retention settings here. Ask us if you need that detail for a specific provider.
How long we keep it
Wise Homeopathy is intended to be a long-term clinic, and a clinical record is only useful if it lasts. We therefore keep clinical records long-term, so that your history is available to you and to your doctor over the course of your care.
We are deliberately not stating a fixed number of years here. The exact period that applies to a clinical record, and the situations in which a record must be kept even after a deletion request, depend on professional and legal requirements that we are having confirmed. We would rather tell you that plainly than publish a number we cannot stand behind.
One period is already fixed in our systems: where we email you a visit summary, the recipient email address held for that delivery is automatically cleared 14 days afterwards, while the summary itself stays in your record.
Your rights over your information
You can ask us to:
- Access your information, and tell you what we hold.
- Correct anything that is wrong. You can also edit your own contact details in My Profile at any time.
- Delete your information.
How a deletion request works
We do not delete records automatically or instantly, and we will not pretend otherwise. When you make a request:
- You contact us using the details below.
- An authorised person at the clinic reviews the request.
- We tell you what we can delete, what we may be required to keep as part of a clinical record, and why.
- We then act on the parts we can act on, and confirm to you what was done.
This is a human process, handled by a person on our team. There is no self-service delete button, because a clinical record is not a document you can simply discard.
Patients under 18
We do treat patients under 18. Where a patient is under 18, a parent or legal guardian must be involved and must give consent for their care and for the handling of their information. If you are a parent or guardian using the portal on behalf of a child, please tell the clinic so that this is recorded correctly on the record.
We are not able to record guardian consent inside the portal itself yet; it is handled with the clinic directly.
How we protect it
Sign-in is by a one-time link sent to your email address rather than a password you have to remember. Sessions are held only for as long as you are using the portal, unless you choose to trust a device. Every request is checked against your own record, so one patient’s sign-in cannot reach another patient’s information. Our service credentials are held server-side and are never present in the pages your browser loads.
Not for emergencies
Wise Homeopathy online services, including this portal and its AI-assisted features, do not provide emergency medical care. If you are having a medical emergency, contact your nearest emergency medical facility or emergency service immediately.
About treatment information in the portal
Treatment outcomes vary by individual. Nothing in the portal is a promise of any particular result, and nothing in it replaces a consultation with your doctor.
Changes to this policy
If we change how patient information is handled — including adding a feature, a provider, or a new category of information — we will update this policy. Where a change is significant, we will tell you rather than relying on you to notice.
Contact us
For anything in this policy, including an access, correction or deletion request, or to ask us to switch off AI-assisted features for your record:
- Email: wisehomeopathy@outlook.com
- Phone / WhatsApp: +91 79076 71049
- In person: Vettor Complex, No. 527/XII, Near KSRTC Bus Stand, Kottayam, Kerala 686001, India
You are reaching an actual person on our team, not an automated system.