Overview
This policy explains what happens to the information you give us when you use this website — for example when you request a consultation, sign up for our newsletter, or simply browse the site. We've written it to be genuinely readable, not just legally defensible.
This policy covers www.wisehomeopathy.com only. Patient Login and the My Health Journey portal now exist, but this policy does not yet cover them. See "Future update required" below for how that will change.
Information we collect
We only collect what you choose to give us, through one of these forms:
- Consultation request forms (on the Contact page and the Blog page): your name, email, phone number, country, the condition you're asking about, and any message you write.
- Your consent choices on the enquiry form: whether you confirmed the Privacy Policy, whether the enquiry is about someone under 18, the parent/guardian declaration where that applies, and whether you opted in to occasional messages. These are stored with your enquiry as a record of what you agreed to.
If, and only if, you press Accept on the cookie question, we use Google Analytics to count visits to the public pages — see "Cookies & third-party content" below. Apart from that, the only automatic technical processing is what any website host inherently does to deliver pages to your browser securely.
Why we collect it
Solely to respond to you: to understand your enquiry, get back to you about booking a consultation, and — only if you opted in separately — send you our newsletter. We don't collect information for any other purpose.
How we use it
When you submit the enquiry form, it is delivered to our clinic team so we can read it and reply — by email, phone, or WhatsApp, whichever you’ve made available to us. If you ticked the optional box to hear from us occasionally, that choice is recorded alongside your enquiry; it is separate from our replies about your enquiry or your care, and you can ask us to stop at any time. Newsletter sign-up is not currently available.
We do not use your information for advertising, and we do not build profiles from it beyond what's needed to respond to your enquiry.
Who can see it
Your submission is seen by the Wise Homeopathy clinic team. Technically, the enquiry form now sends what you write directly into the clinic’s own system, built on Google services (Apps Script and Google Sheets), which Google processes on our behalf as our infrastructure. It is no longer handled by a separate forms provider. Your enquiry is stored there so our team can read it and reply, and so that the consent choices you made on the form are kept as a record.
Cookies & third-party content
We ask before measuring. The first time you visit, a small box asks whether we may use Google Analytics. If you choose No thanks, or your browser sends a "Do Not Track" or Global Privacy Control signal, no analytics script is loaded and no analytics cookie is set. You can change your answer at any time with the Cookie settings link at the bottom of every page.
If you choose Accept, Google Analytics 4 (provided by Google) sets cookies in your browser and receives:
- which public pages you open, and roughly how far you scroll;
- the site or campaign that brought you here, your approximate location (country and city, derived from your IP address, which Google does not store), and your device and browser type;
- that a WhatsApp, phone, email or "Book consultation" button was pressed, and on which page — not what you then wrote or said.
Google Analytics does not receive anything you type into a form, your name, email, phone number or health details. It is not loaded on the Patient Login page or anywhere inside My Health Journey. Advertising features, Google signals and ad personalisation are switched off, and we do not use this information for advertising. Analytics data is kept for 14 months. We use it only to see which pages are useful and how people find the clinic.
Your answer is remembered in your own browser (not in a cookie, and not sent to us). We do not use advertising cookies.
Separately from analytics, three things on this site are loaded from Google's own servers, each governed by Google's own privacy policy rather than ours:
- Google Fonts — used for the site's typography, on every page.
- Google Maps — an embedded map on the Contact page showing our clinic location.
- YouTube — on articles that have a video, a preview image is loaded from YouTube. The video player itself is loaded only if you press play, and then from YouTube's privacy-enhanced address (youtube-nocookie.com).
If you'd rather avoid any request to Google's servers, you can use browser extensions that block third-party embeds — the site will still function, just with a fallback system font and no interactive map.
How long we keep it
We don't yet have a formally defined retention schedule for form submissions — we're a small clinic team and this is an honest gap, not a hidden one. In practice, enquiry details are kept only as long as needed to respond to you and, if you become a patient, as part of your clinical record. If you'd like your enquiry details deleted, contact us (see below) and we'll do so.
How we protect it
This website is served entirely over HTTPS, and uses standard protective headers (including HSTS, X-Frame-Options, and a restrictive Permissions Policy) configured at the hosting level. As a static website with no database of our own, there is no separate application server or database for the public site to be attacked.
We do not currently hold a formal, published information-security certification (such as ISO 27001) for this website, and we won't claim one until it's genuinely true.
Your choices
- You can ask us what information we hold about you.
- You can ask us to correct information that's wrong.
- You can ask us to delete your enquiry or newsletter details.
- You can unsubscribe from the newsletter at any time by contacting us — every issue also reminds you that you're free to unsubscribe.
To exercise any of these, contact us using the details at the bottom of this page. We don't yet have a self-service portal for this — you're reaching an actual person on our team.
Children's privacy
This website is not directed at children. Where a consultation concerns a minor, we expect the form to be submitted by a parent or guardian on the minor's behalf.
Other websites you may reach from here
This site links to WhatsApp, YouTube, Instagram, Facebook, and LinkedIn. Once you click through to any of them, you're on that platform, governed by its own privacy policy — not this one.
Future update required — My Health Journey & WiseOS
This policy currently covers only the public website you're reading now. Patient Login now exists, but this policy does not yet describe it, nor does it describe authenticated health records, the Personal Care Plan, Symptom Tracker, or Digital Twin. Before those areas are fully covered, we will publish an expanded privacy policy addressing how authenticated patient data is collected, stored, secured, and who can access it. We are not describing that coverage here as if it already exists.
Changes to this policy
We may update this page as the website or our practices change. The "Last updated" date at the top will always reflect the most recent version. We encourage checking back occasionally, particularly before Phase 2 features launch.
Contact us
For any question about this policy, or to make a request about your information, contact us directly:
- Email: wisehomeopathy@outlook.com
- Phone / WhatsApp: +91 79076 71049
- Clinic: Vettor Complex, No. 527/XII, Near KSRTC Bus Stand, Kottayam, Kerala 686001, India
Questions before you get in touch?
We're happy to explain anything on this page in plain conversation, before or after you book.
Contact the clinic